Refund Policy
Customer satisfaction is important to us, and if you have any concerns about our products, please contact us at info@softmuslin.com. Follow the policies below for returns, exchanges, or refunds.
Returns:
To make a return for our products, you must request a return within 14 days. The item must be undamaged, unused, and in its original packaging. The customer is responsible for paying the return shipping fees.
Exchanges:
To make an exchange for our products, you must request an exchange within 30 days. The item must be undamaged, unused, and in its original packaging. The customer is responsible for paying the shipping fees for the exchanged item.
Refunds:
For a refund, the item must be returned and meet the return conditions. Refunds will be issued in the same payment method used for the original purchase. The customer is responsible for paying the return shipping fees.
Please note:
Before making a return or exchange, please contact customer service at info@softmuslin.com.
Please use the original packaging for return shipping.
We hope that our policies will provide fair and consistent approach to our customers for any return, exchange, or refund requests. If you have any questions or concerns, please don't hesitate to contact us.
Returns:
To make a return for our products, you must request a return within 14 days. The item must be undamaged, unused, and in its original packaging. The customer is responsible for paying the return shipping fees.
Exchanges:
To make an exchange for our products, you must request an exchange within 30 days. The item must be undamaged, unused, and in its original packaging. The customer is responsible for paying the shipping fees for the exchanged item.
Refunds:
For a refund, the item must be returned and meet the return conditions. Refunds will be issued in the same payment method used for the original purchase. The customer is responsible for paying the return shipping fees.
Please note:
Before making a return or exchange, please contact customer service at info@softmuslin.com.
Please use the original packaging for return shipping.
We hope that our policies will provide fair and consistent approach to our customers for any return, exchange, or refund requests. If you have any questions or concerns, please don't hesitate to contact us.